1. Services

Application Maintenance
(AMS)

We are specialized in Application and Systems Maintenance

AMS by Sowre: Your Partner of Excellence in Supporting Your Business

AMS (Application Maintenance Service) by Sowre is a technological support service designed to answer queries, resolve issues, and meet customers’ daily operational needs. Thanks to a dedicated team, companies can rely on high-quality AMS support, available remotely in both Italian and English. Sowre’s staff are highly specialized and receive continuous training to maintain elevated service standards in the fashion and luxury sector.

How Sowre’s AMS Service Works

The AMS service is flexible and customizable to suit clients’ needs. The most common support method is through a help desk and ticketing system, where customers can open tickets via email, phone, or by accessing their reserved area on Sowre’s AMS portal. Each request is handled by qualified personnel who respond promptly to problems and inquiries, offering swift and targeted solutions.

Who Sowre’s AMS Support Is For

With over 25 years of experience and in-depth knowledge of the leading international platforms in the fashion and luxury sector, Sowre is the ideal partner for companies seeking reliable, tailor-made technical and operational AMS support. Thanks to Sowre’s specialization, AMS teams can tackle the complexities and demands of an ever-evolving industry, where innovation and quality of service are essential for competitiveness.

Sowre’s AMS Solutions on Key Platforms

Sowre’s AMS services include support for critical platforms such as Deda Stealth Platform, PLM Centric Software, IBM Document Management, and SAP. Thanks to a partnership with Dedagroup, Sowre provides clients with a team of technical and functional experts on the Stealth platform, ideal for Wholesale, Distribution, Retail, and Supply Chain needs.

Deda Stealth Platform: AMS Solutions by Sowre

Through its partnership with Dedagroup, Sowre offers clients a dedicated team to manage the Stealth platform, integrating every Stealth functionality with the client’s specific business processes. AMS services for Stealth include:

  • Integration with Business Processes: Customized configuration for optimal synergy with the client’s infrastructure, improving operational efficiency.
  • Wholesale and Distribution Optimization: Operational support for orders, inventory, and shipments, employing industry best practices.
  • Dedicated Retail Support: Configuration to synchronize activities between points of sale and headquarters.
  • Supply Chain Optimization: Tailored configurations and continuous monitoring to ensure efficiency and timely data updates.
  • Continuous Assistance and Rapid Issue Resolution: Remote, multilingual support to prevent and address problems promptly.
  • Staff Training: Sessions to update in-house teams on the platform’s features, improving the use of Stealth.

PLM Centric Software: AMS Support for Product Lifecycle Management

Sowre provides AMS services for PLM Centric Software, specifically geared towards the fashion and luxury sector. Sowre’s teams configure the product lifecycle to cover every phase, from design through production, offering:

  • Configuration and optimization of PLM functionalities.
  • Ionfiguration and optimization of PLM functionalities.
  • Change management for updates and internal team collaboration.
  • Ongoing training to enhance supply chain efficiency.

IBM Document Management Platform: AMS Solutions for Document Management

For over 18 years, Sowre has supported companies in the chemical, fashion, and manufacturing sectors via the IBM Document Management platform. AMS services for IBM include:

  • Advanced document system integration: Security and scalability for compliant archiving.
  • Dematerialization and document digitization processes.
  • Automated document workflows with BPM for faster decision-making.
  • Second and third-level support for system security and stability.

SAP: AMS Support for Modular Business Process Management

Sowre’s SAP AMS team offers services to companies of all sizes, adapting SAP to meet each client’s specific needs. AMS services for SAP include:

  • Modular business process management: Specialization in MM, SD, FI, CO, HR.
  • Customization and ABAP development: Tailor-made solutions.
  • Continuous optimization and support.
  • Integration with CRM, e-commerce, and enterprise systems.

Corporate Portal & Social Platform: AMS Solutions by Sowre

For over 25 years, Sowre has supported retail, fashion, and insurance companies in managing corporate portals and social platforms. The services include:

  • System configuration and security with authentication (SAML, OpenID).
  • Integration with external systems: ERP, CRM, and other enterprise platforms.
  • User experience optimization: Updates and enhancements for intuitive navigation.